<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Caught in red tape at FairPrice for grocery rebate
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I AM writing in to complain about a policy requiring the presence of a senior citizen in order to claim rebates from his ez-link card at NTUC FairPrice outlets.
This is the second time that I have encountered this problem. I gave my feedback last month, using the feedback card system, but have not received a reply.
In the latest incident, my mother and I were at the Khatib branch of FairPrice to do our grocery shopping. When making payment, my mother handed over my father's ez-link card for rebates.
My father, who suffered a stroke last November, is unable to walk without support. He is confined to a wheelchair, so it was not practical for him to go along with us to buy groceries.
However, the cashier told us that it is the store's policy that the owner of the card must be present in order for rebates to be given.
We tried to explain our situation, but she was very firm. In the end, the store manager had to be called. He ruled in our favour.
I hope FairPrice will empower its staff to be more flexible when deciding on such matters. Chan Hee Teck
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I AM writing in to complain about a policy requiring the presence of a senior citizen in order to claim rebates from his ez-link card at NTUC FairPrice outlets.
This is the second time that I have encountered this problem. I gave my feedback last month, using the feedback card system, but have not received a reply.
In the latest incident, my mother and I were at the Khatib branch of FairPrice to do our grocery shopping. When making payment, my mother handed over my father's ez-link card for rebates.
My father, who suffered a stroke last November, is unable to walk without support. He is confined to a wheelchair, so it was not practical for him to go along with us to buy groceries.
However, the cashier told us that it is the store's policy that the owner of the card must be present in order for rebates to be given.
We tried to explain our situation, but she was very firm. In the end, the store manager had to be called. He ruled in our favour.
I hope FairPrice will empower its staff to be more flexible when deciding on such matters. Chan Hee Teck
