<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>EZ-Link addresses concerns over new charges
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I REFER to the letters, 'Waive charges for ez-link top-ups' by Mr Tan Shao Yi (Forum Online, Aug 29), 'New ez-link cards: Where's the form for downloading?' by Mr Kelvin Huang (Forum Online, Sept 1), and 'So much hassle to get Giro auto top-up for new ez-link cards' by Lim Chee Kiong (Forum Online, Sept 1), and thank the writers for their valuable feedback. EZ-Link would also like to take this opportunity to address some of the concerns the writers have shared.
Launched on Aug 27, EZ-Reload by Giro was introduced to offer ez-link Adult card customers who had previously signed up for TransitLink's Bank Giro top-up scheme, which will cease on Oct 1, with the continued convenience of auto Giro top-up for their new Cepas card.
To facilitate the application for the new auto top-up facility, TransitLink had earlier this year sent a letter informing existing customers on the Bank Giro top-up scheme of the need to re-apply for the auto top-up facility for the new card.
With the new service, customers can link their new Cepas ez-link Adult card to any DBS or POSB account, thereby enabling a pre-selected top-up value of $20, $30, $40 or $50 to be automatically added to the card when the card balance is insufficient for the transaction value needed for transit and non-transit applications.
This is an enhanced offering compared with the TransitLink's Giro top-up scheme which is applicable only to transit applications.
=> ?
As EZ-Reload by Giro is a new scheme,
a new system has to be developed to support Giro top-up transactions. As with any new system, time is required to develop, test and commission the new EZ-Reload by Giro service before public launch.
=> What fcuk new system are they talking about? Beneficiary is some ex-paper general controlled GAlSee?
The roll-out of the new top-up facility also
took into consideration the implementation of reduced bus and train fares which was brought forward from next month to April 1.
=> In other words, the Familee needs to suck back the 'rebates' given?
To accommodate system testing and fare verification to ensure a smooth implementation of the reduced bus and train fares, the introduction of the top-up facility was thus rescheduled to Aug 27.
Application forms can be downloaded from
www.ezlink.com.sg or picked up from any TransitLink ticket office. Upon completing the application form, customers can either mail it or drop it off at the TransitLink ticket office. As part of the approval process, the manual application takes 21 days to process and includes verification of the cardholder's details internally and with the bank. We are, however, committed to further streamlining the process to reduce the current 21-day processing time.
To encourage cardholders to sign up for the EZ-Reload by Giro top-up facility, the one-time subsidised application fee of $1.50 is waived for six months until Feb 26 next year. Thereafter, the
subsidised application fee of $1.50 will apply.
The convenience fee of 25 cents is incurred only when the auto top-up facility is used. This convenience fee is similar to the fee for EZ-Link's top-up service using credit or debit cards (that is, EZ-Reload by Card auto top-up facility) to cover the processing cost incurred by EZ-Link in providing the service.
We hope to have clarified the key concerns from the public with regard to EZ-Reload by Giro. For more information, call the EZ-Link hotline on 6496-8300 (8am to 6pm, except public holidays) or visit
www.ezlink.com.sg
Gregory Gerald Danker
Vice-President
Marketing & Communications
EZ-Link
=> FCUK YOUR ARSEHOLES, GREEDY PAPEE BASTARDS!
