Bosses , Have u Jiak HalDiLao during your recent Shanghai Trip?

[k1976]

FEATURED
Joel Balbin

4,000 customers affected by Haidilao Shanghai ‘hotpot pee’ to get full refunds​

Haidilao has committed to compensating over 4,000 customers following a viral incident in which two diners urinated in the hotpot broth at its Shanghai restaurant. REUTERS/Tingshu Wang/File Photo (Reuters / Reuters)More
Popular Chinese hotpot chain Haidilao has vowed to compensate more than 4,000 customers following a shocking incident where two diners urinated into the restaurant's hotpot broth at a Shanghai location.

The incident, which occurred on 24 February and gained viral attention when a video surfaced online, left many disgusted and questioning the company’s customer service practices.

In response to the uproar, Haidilao announced a comprehensive compensation plan on Wednesday (12 March), offering full refunds and an additional tenfold cash refund to the 4,109 affected customer orders.

The total compensation is estimated to exceed $1.84 million (RMB10 million).

Despite acknowledging the significant distress caused to customers, Haidilao emphasised that monetary compensation could never fully erase the damage to customer trust.

Initially, the company struggled to determine the exact location and timing of the incident.

It was only on 6 March that Haidilao confirmed the event took place at their Shanghai Bund outlet.

Following this revelation, police detained the two male suspects, aged 17, who were responsible for the misdeed.

The company also filed a civil lawsuit against them on 10 March, seeking legal remedies for the incident.

 

[k1976]

The scandal has exposed shortcomings in Haidilao’s internal processes, particularly regarding staff training and response protocols.

The company admitted that its employees failed to notice the mishap promptly, highlighting the need for improved operational procedures across its 1,400 global locations.

Haidilao has since launched a rigorous review to ensure such an incident does not happen again.

Haidilao, which has grown from a small town business in Sichuan to an international brand, is now focused on restoring its reputation.

 

[ChenShuang]

Song. China Boleh

 

[k1976]

 

[k1976]

Add 大中国人民人情味道, Kym?

 

[Balls2U]

I don't understand. That fucker, who is a customer, only pissed into one pot of soup which he had consumed from. Why is there a need to compensate 4,000 others? Just throw away that one pot and sanitize the table and other utensils will do.

 

[syed putra]

I don't understand. That fucker, who is a customer, only pissed into one pot of soup which he had consumed from. Why is there a need to compensate 4,000 others? Just throw away that one pot and sanitize the table and other utensils will do.

4000 customers just one night in one branch is no joke. That's huge.
The company file a civil suit but I think won't get a penny but will cause those two to be bankrupt.
The damage to the brand? Tsing Tao beer still selling well despite the urination incident. More ladies may insist on brands that have a male urine taste.

 

[k1976]

I don't understand. That fucker, who is a customer, only pissed into one pot of soup which he had consumed from. Why is there a need to compensate 4,000 others? Just throw away that one pot and sanitize the table and other utensils will do.

Soup recycling??

 

[k1976]

4000 customers just one night in one branch is no joke. That's huge.
The company file a civil suit but I think won't get a penny but will cause those two to be bankrupt.
The damage to the brand? Tsing Tao beer still selling well despite the urination incident. More ladies may insist on brands that have a male urine taste.

Tiongkok See Ham also like that at ATB commando joints…. Careful of some residues siao Insai , can eat the wrong cum de woh

 

[KingFook Sr]

Haidilao food is everywhere so don't waste your trip to Shanghai
In Shanghai, do visit Huanghe Road
There you will find "Jia Jia Tang Bao" shop .... their speciality is 纯鮮肉汤包 (Pork Soup Dumpling) and 纯蟹粉汤 (Crab Soup).
One and only on earth.

 

[syed putra]

Haidilao food is everywhere so don't waste your trip to Shanghai
In Shanghai, do visit Huanghe Road
There you will find "Jia Jia Tang Bao" shop .... their speciality is 纯鮮肉汤包 (Pork Soup Dumpling) and 纯蟹粉汤 (Crab Soup).
One and only on earth.

I Iike dumplings but not the pork. Must find Halal dumplings. Shiok

 

[k1976]

At Xi’an

I Iike dumplings but not the pork. Must find Halal dumplings. Shiok