<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Tackle CashCard problem and end motorists' woes
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON JUNE 1, I went past the Electronic Road Pricing (ERP) gantry along the Pan-Island Expressway (PIE) towards Changi Airport, before the Stevens Road exit, at 8.11am.
However, instead of the usual beep, I got a long beep with a red light from the in-vehicle unit (IU), indicating that the deduction had not been made and that I was in for a slew of problems.
I had been using the CashCard for more than six months. Also, every time I need to go past an ERP gantry, I always pull out and re-insert the card at the beginning of my journey to ensure there is sufficient value and the card and IU are functioning properly.
The car is about three and a half years old and so is the IU. I had not encountered a problem with the IU and CashCard before in this car.
On taking the car to the STA inspection centre in Sin Ming Road, I was told that the problem was with my CashCard. The other people there with similar woes also had the same type of CashCard with them. The inspector at the centre told me that at least six in 10 cases at the centre each day had the same problem.
I believe it is the responsibility of the Land Transport Authority and/or Nets to ensure that all CashCards are compatible with all batches of IUs, especially since it involves a fine and other inconveniences to users when things go wrong.
If there is any problem, it is their duty to recall the CashCards, instead of allowing vendors to continue selling them.
The other issue is the administrative fee. It is already painful enough for the road user to have to make the extra effort to visit an IU test centre to check out the problem after such an incident. Why add an administrative charge to the motorist's woes?
I believe I speak for a large number of motorists out there who encounter such problems. Luke Toh Han Wei
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON JUNE 1, I went past the Electronic Road Pricing (ERP) gantry along the Pan-Island Expressway (PIE) towards Changi Airport, before the Stevens Road exit, at 8.11am.
However, instead of the usual beep, I got a long beep with a red light from the in-vehicle unit (IU), indicating that the deduction had not been made and that I was in for a slew of problems.
I had been using the CashCard for more than six months. Also, every time I need to go past an ERP gantry, I always pull out and re-insert the card at the beginning of my journey to ensure there is sufficient value and the card and IU are functioning properly.
The car is about three and a half years old and so is the IU. I had not encountered a problem with the IU and CashCard before in this car.
On taking the car to the STA inspection centre in Sin Ming Road, I was told that the problem was with my CashCard. The other people there with similar woes also had the same type of CashCard with them. The inspector at the centre told me that at least six in 10 cases at the centre each day had the same problem.
I believe it is the responsibility of the Land Transport Authority and/or Nets to ensure that all CashCards are compatible with all batches of IUs, especially since it involves a fine and other inconveniences to users when things go wrong.
If there is any problem, it is their duty to recall the CashCards, instead of allowing vendors to continue selling them.
The other issue is the administrative fee. It is already painful enough for the road user to have to make the extra effort to visit an IU test centre to check out the problem after such an incident. Why add an administrative charge to the motorist's woes?
I believe I speak for a large number of motorists out there who encounter such problems. Luke Toh Han Wei
