<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>AIRPORT INCIDENT: Still waiting for response
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON DEC 7, I was at Changi Airport Terminal 1 sending my family off when an incident took place at the travellator. Two bags on the cart got stuck and toppled at the end of the travellator.
My leg got caught between the cart and the side of the travellator and my sister's foot got stuck under the cart. The attendant tried in vain to pull the bags off the cart before deciding to switch the travellator off. By that time, my right leg was badly bruised and my sister's large toe nail was totally dislodged from her toe.
No offer was made by the attendant to find medical help for my sister who was bleeding and I had to ask the airline staff to assist with getting her to a doctor. She walked from the check-in counter to the transit clinic on a bleeding foot. I went home and self-medicated.
I wrote to the Civil Aviation Authority of Singapore (CAAS) via their website about the incident as this could potentially have been a dangerous situation had there been other passengers with baggage carts on the travellator. Luckily, the rest of the users on the travellator had trolley bags and they walked in the opposite direction to avoid colliding with us. In instances where passengers have children with them, the children could be seriously hurt in such an incident.
In my feedback, I urged CAAS to give their staff situational awareness training and to have some First Aid facility in the terminal.
No one got in touch with me to say what CAAS is doing to avoid similar incidents from recurring. Al Nawaz
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->ON DEC 7, I was at Changi Airport Terminal 1 sending my family off when an incident took place at the travellator. Two bags on the cart got stuck and toppled at the end of the travellator.
My leg got caught between the cart and the side of the travellator and my sister's foot got stuck under the cart. The attendant tried in vain to pull the bags off the cart before deciding to switch the travellator off. By that time, my right leg was badly bruised and my sister's large toe nail was totally dislodged from her toe.
No offer was made by the attendant to find medical help for my sister who was bleeding and I had to ask the airline staff to assist with getting her to a doctor. She walked from the check-in counter to the transit clinic on a bleeding foot. I went home and self-medicated.
I wrote to the Civil Aviation Authority of Singapore (CAAS) via their website about the incident as this could potentially have been a dangerous situation had there been other passengers with baggage carts on the travellator. Luckily, the rest of the users on the travellator had trolley bags and they walked in the opposite direction to avoid colliding with us. In instances where passengers have children with them, the children could be seriously hurt in such an incident.
In my feedback, I urged CAAS to give their staff situational awareness training and to have some First Aid facility in the terminal.
No one got in touch with me to say what CAAS is doing to avoid similar incidents from recurring. Al Nawaz
