Nov 20, 2009
Frustrating wait to collect biometric passport
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I RECALL when I collected passports for my children in 2006, the whole process took less than 30 minutes.
However, when my mother collected her new biometric passport on Monday, she had to wait almost five hours before finally receiving it at around 5.30pm, even though the official closing time for the office was 4.30pm.
The situation at the Immigration and Checkpoints Authority (ICA) building was chaotic. Submitted photos were missing; payments done online were not recorded in the system. Queue numbers called were terribly out of sequence. Some of the elderly folk present did not dare go for lunch as they were worried their queue numbers would be called in their absence. Many people were complaining about the long wait.
Can ICA do something to improve the collection process?
Teo Keng Hon
Frustrating wait to collect biometric passport
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I RECALL when I collected passports for my children in 2006, the whole process took less than 30 minutes.
However, when my mother collected her new biometric passport on Monday, she had to wait almost five hours before finally receiving it at around 5.30pm, even though the official closing time for the office was 4.30pm.
The situation at the Immigration and Checkpoints Authority (ICA) building was chaotic. Submitted photos were missing; payments done online were not recorded in the system. Queue numbers called were terribly out of sequence. Some of the elderly folk present did not dare go for lunch as they were worried their queue numbers would be called in their absence. Many people were complaining about the long wait.
Can ICA do something to improve the collection process?
Teo Keng Hon