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<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Crowded trains: Stop bunching
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I THANK Ms Michelle Zhang for her suggestion to increase train frequency along the North-South Line (Nov 7).
Over the years, SMRT has increased train service frequencies during peak and off peak hours for both the East-West and North-South lines. Our train service frequencies for both lines currently range between two and five minutes during the peak hours. This allowable headway takes into consideration the need to maintain a minimum distance between trains.
On Ms Zhang's observation that southbound trains are generally crowded by the time they reach Yishun MRT station, we wish to share that the average passenger loading at Yishun MRT station between 7.40am and 8.10am is about 1,000 passengers on average. This is below LTA's standard of 1,600 passengers.
Trains may appear crowded when passengers do not move to the centre of the train car to allow others to board. To encourage gracious behaviour, SMRT invests in year-long courtesy and safety programmes. In-train and station announcements also serve to reinforce gracious behaviour among commuters.
We would like to assure Ms Zhang that we are committed to providing passengers with comfortable train rides, while optimising train service frequencies to meet their travel demands.
Bernadette Low (Ms)
Manager, Corporate Marketing and Communications SMRT Corporation
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I THANK Ms Michelle Zhang for her suggestion to increase train frequency along the North-South Line (Nov 7).
Over the years, SMRT has increased train service frequencies during peak and off peak hours for both the East-West and North-South lines. Our train service frequencies for both lines currently range between two and five minutes during the peak hours. This allowable headway takes into consideration the need to maintain a minimum distance between trains.
On Ms Zhang's observation that southbound trains are generally crowded by the time they reach Yishun MRT station, we wish to share that the average passenger loading at Yishun MRT station between 7.40am and 8.10am is about 1,000 passengers on average. This is below LTA's standard of 1,600 passengers.
Trains may appear crowded when passengers do not move to the centre of the train car to allow others to board. To encourage gracious behaviour, SMRT invests in year-long courtesy and safety programmes. In-train and station announcements also serve to reinforce gracious behaviour among commuters.
We would like to assure Ms Zhang that we are committed to providing passengers with comfortable train rides, while optimising train service frequencies to meet their travel demands.
Bernadette Low (Ms)
Manager, Corporate Marketing and Communications SMRT Corporation
