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Feb 19, 2010
How SMRT trains bus drivers for emergencies
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I REFER to the Forum Online letter by Ms Rebecca Lim, 'Bus driver clueless on how to react in an emergency' (Feb 2).
Our service leaders are trained to handle emergency situations. During an incident, the service leader must pull over the vehicle safely before checking on passengers. He will then call the Bus Operations Control Centre to report the incident, and the centre will in turn arrange for an ambulance, a vehicle recovery unit or police assistance, depending on the situation. Where possible, the service leader will also note the injured passenger's contact information so our customer relations team can follow up to assist the passenger.
Our investigations showed that the incident happened on Jan 29 at about 7.30pm. Service 178 was plying along Upper Bukit Timah Road when a vehicle suddenly cut into its lane and the service leader had to apply the brake to avoid a collision. As the incident happened at the junction, the service leader had to take into consideration the safety of other road users before stopping to make an inspection. He pulled over at the next bus stop outside Ten Mile Junction to check on the passengers and sought the help of another individual to find out if everyone on board was fine.
A female passenger then approached our service leader and alerted him to an elderly man who had hurt himself. The service leader proceeded to check on the man and called the control centre for assistance, which in turn activated an ambulance. The service leader stayed with the man until the ambulance arrived, and arranged to transfer the remaining passengers to the next service 178.
Our customer relations team has since contacted the elderly man on Feb 1 to provide further assistance.
Bernadette Low (Ms)
Manager, Corporate Marketing
Communications
SMRT Corporation
How SMRT trains bus drivers for emergencies
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I REFER to the Forum Online letter by Ms Rebecca Lim, 'Bus driver clueless on how to react in an emergency' (Feb 2).
Our service leaders are trained to handle emergency situations. During an incident, the service leader must pull over the vehicle safely before checking on passengers. He will then call the Bus Operations Control Centre to report the incident, and the centre will in turn arrange for an ambulance, a vehicle recovery unit or police assistance, depending on the situation. Where possible, the service leader will also note the injured passenger's contact information so our customer relations team can follow up to assist the passenger.
Our investigations showed that the incident happened on Jan 29 at about 7.30pm. Service 178 was plying along Upper Bukit Timah Road when a vehicle suddenly cut into its lane and the service leader had to apply the brake to avoid a collision. As the incident happened at the junction, the service leader had to take into consideration the safety of other road users before stopping to make an inspection. He pulled over at the next bus stop outside Ten Mile Junction to check on the passengers and sought the help of another individual to find out if everyone on board was fine.
A female passenger then approached our service leader and alerted him to an elderly man who had hurt himself. The service leader proceeded to check on the man and called the control centre for assistance, which in turn activated an ambulance. The service leader stayed with the man until the ambulance arrived, and arranged to transfer the remaining passengers to the next service 178.
Our customer relations team has since contacted the elderly man on Feb 1 to provide further assistance.
Bernadette Low (Ms)
Manager, Corporate Marketing
Communications
SMRT Corporation
