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Mar 26, 2010
Downgraded despite confirmed booking
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I WAS booked on a Singapore Airlines flight from London to Singapore and had a confirmed booking in business class.
On the day of departure, I checked in at London Heathrow Airport around three hours before boarding time and was given a business class boarding pass but no seat was assigned. I was told by the check-in staff that the flight was full but there was nothing to worry about and I should wait in the SIA lounge where I would be assigned a seat.
However 10 minutes before boarding, I was told by the receptionist at the lounge that I would have to be downgraded to economy as the flight had been overbooked.
Dismayed, I refused because I was confirmed in business class. However, I was told there were no other seats available and if I did not take up the economy seat, I would have to wait a few more hours in the airport for the next available flight. In the end, I had no choice but to take the economy seat as I was desperate to return to Singapore to see my family after my business trip in London.
I am appalled at this bad service from one of the world's best airlines. I was told by the ground staff that this was not the first time this had happened with SIA and they always had to deal with angry customers like me.
In fact, on the same flight, there was another passenger in the same situation as me. It is time SIA looked at its booking policy to prevent such incidents happening.
Low Wai Yeng (Ms)
Downgraded despite confirmed booking
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I WAS booked on a Singapore Airlines flight from London to Singapore and had a confirmed booking in business class.
On the day of departure, I checked in at London Heathrow Airport around three hours before boarding time and was given a business class boarding pass but no seat was assigned. I was told by the check-in staff that the flight was full but there was nothing to worry about and I should wait in the SIA lounge where I would be assigned a seat.
However 10 minutes before boarding, I was told by the receptionist at the lounge that I would have to be downgraded to economy as the flight had been overbooked.
Dismayed, I refused because I was confirmed in business class. However, I was told there were no other seats available and if I did not take up the economy seat, I would have to wait a few more hours in the airport for the next available flight. In the end, I had no choice but to take the economy seat as I was desperate to return to Singapore to see my family after my business trip in London.
I am appalled at this bad service from one of the world's best airlines. I was told by the ground staff that this was not the first time this had happened with SIA and they always had to deal with angry customers like me.
In fact, on the same flight, there was another passenger in the same situation as me. It is time SIA looked at its booking policy to prevent such incidents happening.
Low Wai Yeng (Ms)