Apple's QC Getting More Fcuked Up!

[makapaaa]

<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Stuck with pixel and Apple's abysmal exchange policy
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I RECENTLY bought a 13-inch Mac Book Pro on Apple's Online Store. Imagine my chagrin and dismay when I realised that the LCD screen contained a stuck pixel.
But worse was to come. When I went to Apple's headquarters in Ang Mo Kio, the customer support officer told me in a matter-of-fact tone that less than six stuck pixels did not warrant exchange or free repair. Changing the LCD at my own expense would cost more than $1,000. I had bought my Mac for $1,848.
My reaction to this was shock and outrage. If I had bought a laptop from any bricks-and-mortar shop, I would have checked the LCD screen before purchase, and rejected any laptop with even one stuck pixel. Users who have encountered this problem will agree even one stuck pixel is an eyesore.
I have trawled the online forums regarding this problem, and I can say in no uncertain terms that the discontent and unhappiness over its no-exchange policy on this is plainly plastered over almost every forum I see.
I hope Apple has the good sense to reverse its abysmal exchange policy.
Ng Shuojie

 

[Jabba]

i think all brands have this policy so it's better to turn it on and check for dead pixels before u pay and leave...

 

[scroobal]

Why don't you guys read before you comment. He bought it online.

i think all brands have this policy so it's better to turn it on and check for dead pixels before u pay and leave...

 

[scroobal]

Go see a lawyer, pay about $200 to write a letter to Apple demanding a replacement failing which you would sue. One dead pixel is not acceptable. Alternatively, call the PA of the regional boss and make an appointment.

<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>Stuck with pixel and Apple's abysmal exchange policy
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>




<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I RECENTLY bought a 13-inch Mac Book Pro on Apple's Online Store. Imagine my chagrin and dismay when I realised that the LCD screen contained a stuck pixel.
But worse was to come. When I went to Apple's headquarters in Ang Mo Kio, the customer support officer told me in a matter-of-fact tone that less than six stuck pixels did not warrant exchange or free repair. Changing the LCD at my own expense would cost more than $1,000. I had bought my Mac for $1,848.
My reaction to this was shock and outrage. If I had bought a laptop from any bricks-and-mortar shop, I would have checked the LCD screen before purchase, and rejected any laptop with even one stuck pixel. Users who have encountered this problem will agree even one stuck pixel is an eyesore.
I have trawled the online forums regarding this problem, and I can say in no uncertain terms that the discontent and unhappiness over its no-exchange policy on this is plainly plastered over almost every forum I see.
I hope Apple has the good sense to reverse its abysmal exchange policy.
Ng Shuojie

 

[ahbohthen]

1 dead pixel also is a dead pixel what! Why must have at least 6 then can exchange?

 

[cooleo]

This is standard industry practice leh. If every manufacturer change your LCD due to 1 pixel, then no need to do biz liao.

There are just some things ppl shouldn't buy over the internet without checking personally.

 

[Black2545]

Bought Online uh? that make a difference?

Why don't you guys read before you comment. He bought it online.

 

[Leongsam]

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor

 

[Ripley]

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How to Fix a Stuck Pixel on an LCD Monitor





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[johnny333]

1 dead pixel also is a dead pixel what! Why must have at least 6 then can exchange?

I think only Phillips has a guarantees on zero faulty pixels on SOME of their desktop monitor models.

Making perfect panels is more expensive I don't think people would pay
There are hundres of thousands of pixels in a laptop screen

More important is where the pixels are located. If its at the centre of the screen, it can be very annoying. The customer can bring that up with Apple as a customer satisfaction issue & not technical issue