Visitors happier with Changi Airport service
AsiaOne | Thu, Aug 11 2011
The airport comes out tops in terms of service excellence with a high score of 78.6 points.
SINGAPORE - Visitors are happier with services of Changi Airport according to a recent Customer Satisfaction Index.
The airport comes out tops in terms of service excellence, beating other transport & logistics services like Mass Rapid Transit System, Taxi Services and Public Buses.
http://www.asia1.com.sg/
The results, released by the Institute of Service Excellence at the Singapore Management University (ISES), measure quality of service for three sectors in the second quarter of 2011.
Falling in a sub-category of 'Transportation and Logistics', Changi Airport scored 78.6 points on a scale of 0 to 100.
According to the ISES press release, satisfaction of locals, tourists, and transit passengers with the airport improved as scores show an upward trend.
The Budget Airline sub-sector showed the most notable increase in satisfaction score, with the largest years-on-year increase of 6.2 points to score 65.7 points.
Carriers captured in the Budget Airlines sub-sector include AirAsia, Cebu Pacific Air, Firefly, Jetstar Asia Airways, Lion Air, and Tiger Airways.
For full-service airlines, Singapore Airlines (SIA) scored the best with 76.6 points, performing significantly above average in its sub-sector.
Emirates came in second with 74.5 points and Cathay Pacific Airways 72.9 was third.
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AsiaOne | Thu, Aug 11 2011
The airport comes out tops in terms of service excellence with a high score of 78.6 points.
SINGAPORE - Visitors are happier with services of Changi Airport according to a recent Customer Satisfaction Index.
The airport comes out tops in terms of service excellence, beating other transport & logistics services like Mass Rapid Transit System, Taxi Services and Public Buses.
http://www.asia1.com.sg/The results, released by the Institute of Service Excellence at the Singapore Management University (ISES), measure quality of service for three sectors in the second quarter of 2011.
Falling in a sub-category of 'Transportation and Logistics', Changi Airport scored 78.6 points on a scale of 0 to 100.
According to the ISES press release, satisfaction of locals, tourists, and transit passengers with the airport improved as scores show an upward trend.
The Budget Airline sub-sector showed the most notable increase in satisfaction score, with the largest years-on-year increase of 6.2 points to score 65.7 points.
Carriers captured in the Budget Airlines sub-sector include AirAsia, Cebu Pacific Air, Firefly, Jetstar Asia Airways, Lion Air, and Tiger Airways.
For full-service airlines, Singapore Airlines (SIA) scored the best with 76.6 points, performing significantly above average in its sub-sector.
Emirates came in second with 74.5 points and Cathay Pacific Airways 72.9 was third.
[email protected]
