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Aunty to sue Samsung

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Yuan Shao

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Woman sues electronics firm for loss of hearing


by Leong Wee Keat
05:55 AM Sep 03, 2010

SINGAPORE - Less than 15 minutes after buying a new mobile phone from an M1 outlet in Plaza Singapura, Madam Lee Sek Foi turned it on and called her husband. But instead of hearing his voice, the 50-year-old cook claims that she heard a sharp, piercing sound in her left ear.

"I felt like needles were piercing my ear," Mdm Lee told MediaCorp, recalling the incident on March 9. She says that she ran back to the M1 outlet where she cried due to the "sharp pain" in her ear.

Mdm Lee was then taken to a clinic and later went to the Singapore General Hospital (SGH).

Over several visits to SGH, the assessment of the alleged impact on her hearing in her left ear went from "mild/moderate" on March 15 to "profound" on April 26. The most recent diagnosis - on Aug 18 - said Mdm Lee's loss of hearing in her left ear was "total and irrecoverable".

Mdm Lee is suing electronics firm Samsung Asia over the alleged incident for "severe injury" purportedly caused by the mobile phone.

The electronics giant has denied the claim in its defence, which has been filed.

In response to MediaCorp's queries, Samsung said it was deeply concerned about the situation and was ready to "provide any assistance if contacted by the authorities".

The company said it has engaged Mdm Lee on various occasions to understand any issues she might have had with the mobile phone.

A company spokesman said: "Samsung has also conducted an independent investigation and has not found any issues related to her E1310. Samsung adheres to strict quality control protocols and complies with the standards of the regulatory authorities in any market it operates in."

In its defence, Samsung - represented by Attorneys Inc lawyer Axel Chan - argues that Mdm Lee was negligent by using the mobile phone without following instructions, failing to ensure that the volume was set at a safe level and for not ensuring the mobile phone was working properly.

Mdm Lee's lawyer, S Selvaraj, from MyintSoe & Selvaraj, claims that Samsung, as the distributor of mobile phones bearing its trade name, had failed to ensure the mobile phone was safe for use before supplying it to the retailer for sale. A pre-trial conference has been set for Sept 15.


 

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